Get the FAQs!

Learn how you can prepare your home/office before the technician comes to clean your flooring. If you have any questions, feel free to give us a call at (408) 771-7403.

Professional carpet cleaning can be just pennies compared to the cost of replacing it. Call today to get an estimate from one of our professionals.
The amount of time will be contingent on the size of the area needing to be cleaned and processes used – either low moisture, portable extraction.
The team at Platinum Carpet Cleaning will work with you to schedule a time convenient for you. Our technician will inform you of estimated dry times needed.
We recommend using only Platinum's carpet cleaning products. For more information, contact your local Platinum Carpet Cleaning professional.
Allow drying time of four to six hours before you walk on your carpet. It is best to wait until the carpet is fully dry before placing heavy furniture back onto carpet if not using furniture blocks. We also provide shoe covers to provide safe travels on your freshly cleaned carpets until its dry.
Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets.
Immediately after cleaning, it’s best to allow carpets to dry for at least 8 hours before walking on them. Walking on them may flatten the fibers.
To get the best results with professional carpet cleaning, we recommend removing furniture from the rooms we will be cleaning.
To keep your carpets in your home looking their best, we recommend having your carpets professionally cleaned every 6-12 months depending on traffic.
Remove breakables from the tops of furniture in the room we will be cleaning. Pick up items from the floor, such as rugs, plants, toys, pet beds, etc.

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When you choose Platinum Carpet Cleaning, you get a deeper clean, faster-drying carpets and a healthier home for your family.